World Cup 2010: support your team with a Twibbon

On June 11, the FIFA World Cup 2010 in South Africa will kick off with the game between the host country and Mexico. This will be the first World Cup that will have a significant presence in social media as fans will discuss games and cheer on their teams through channels like Facebook and Twitter.

Here is a collection of “twibbons” that you can add to your Twitter avatar in order to show support for your team, one for each of the 32 participating teams.

Algeria:
Algeria

Argentina:
Argentina

Australia:
Australia

Brazil:
Brazil

Cameroon:
Cameroon

Chile:
Chile

Denmark:
Denmark

England:
England

France:
France

Germany:
Germany

Ghana:
Ghana

Greece:
Greece

Honduras:
Honduras

Italy:
Italy

Ivory Coast:
Ivory Coast

Japan:
Japan

Mexico:
Mexico

Netherlands:
Netherlands

New Zealand:
New Zealand

Nigeria:
Nigeria

North Korea:
North Korea

Paraguay:
Paraguay

Portugal:
Portugal

Serbia:
Serbia

Slovakia:
Slovakia

Slovenia:
Slovenia

Spain:
Spain

South Africa:
South Africa

South Korea:
South Korea

Switzerland:
Switzerland

Uruguay:
Uruguay

USA:
USA soccer

FIFA World Cup 2010:
World Cup 2010

Additional versions of Twibbons can be found at the site via AdHack and ITVfootball.

Top five social media risks for businesses

Earlier today I blogged about the trend that brands get hijacked on Twitter. A report released today by ISACA confirms that this is a major risk for businesses. The white paper outlines five major social media risks for business and “brand hijacking” is one of them. Top five risks are:

  • Viruses/malware
  • Brand hijacking
  • Lack of control over content
  • Unrealistic customer expectations of “Internet-speed” service
  • Non-compliance with record management regulations

The full white paper Social Media:  Business Benefits and Security, Governance and Assurance Perspectives” can be downloaded here. [pdf]

Oscar de la Renta to live-stream runway show

oscardelarenta Fashion house Oscar de la Renta will live-stream the designer’s runway show online today, Monday at 1 p.m. EST. The designer himself explains why he is taking the show public on the company live-streaming channel.

“Without a doubt, the role of a runway show has changed. In the past, the show was principally for buyers. While they are still a key constituency, we also show for the media. Online media is increasingly influential in fashion. This allows that group and others that can’t attend in person to see things in real time. It’s evolution.”

“A show is the greatest source of brand content that you have, and to be able to share it on such a large scale — it’s really amazing. I think that this is where the real power of the Internet lies, allowing anyone anywhere to interact with your brand, shifting what has traditionally been kept private to the public space. I suppose it’s a bit like adding more seats to the venue.

The company is active in social media and the corporate Twitter account @OscarPRGirl has more than 7,000 followers. When asked about how social media affects the company and the fashion industry, de la Renta replies:

“The great thing about fashion is that it always looks forward. I would be lying if I said that we understand the complete picture and the long-term effects that social media will have on our company. Right now, we feel strongly that we have to be a part of it. You have to experiment, and our hope is that eventually we will get it right.”

I really like that attitude.

The live-streamed runway show can be viewed here.

Brand-jacking on Twitter new challenge for PR

As if BP didn’t have enough problems in the aftermath of the oil spill in the Gulf of Mexico, the sarcastic tweets from the not-so-official Twitter account @BPGlobalPR has taken the twitterverse by storm. And not only has the person behind the account attracted 130,000 followers, he has also spawned a number of copy cats and started something of a trend. After the Israeli attack on the Flotilla convoy a few days ago, two similar Twitter accounts soon appeared – @IsraelGlobalPR  and @HamasGlobalPR – both using fake Twitter handles to try to influence the opinion.

Of course, it doesn’t end there. Meet @PunchTavernPR, the unofficial Twitter channel for the UK pub group Punch Taverns. It was launched after an incident on Saturday afternoon, when a group from the LGBT Labour Annual General Meeting was turned away from the Greencoat Boy pub in central London, a pub owned by Punch Taverns. The group of around 100 people were allegedly refused service by the manager because they were gay. It didn’t take long before people started to voice their opinions on social media channels, primarily on Twitter. According to the Guardian, the flood of tweets started after @LGBTLabour tweeted about it.

The hashtag #Greencoatboy soon became a trending topic in the UK and other tags that were used were for example #bigotbar and #boycottpunch. Articles about the incident were among the most read on BBC’s website yesterday.

On top of that, someone started the fake Twitter account PunchTavernPR, spewing out tweets like this one:

punchtavern

The negative publicity in both traditional media and social media forced Punch Taverns to apologize in a statement on Sunday.

Brands have been hijacked on Twitter for a long time, remember the fake corporate Twitter account from Exxon Mobil in 2008? But now the blow more often seems to be directed specifically towards corporate public relations in what I can only describe as the digital equivalent to preemtive strike. What better way to get the opposing side in a conflict look bad than to mock the PR departement with silly jokes and ironic remarks? It can be very tricky to defend yourself against humor.

But all in all, this is not a good sign for PR. I get the feeling that this trend has emerged because people are sick of bad public relations efforts during crisis situations. It’s still all too common that when a corporation or an organization is facing a real crisis, it is slow to respond and when it does act, it uses half-truths and stonewalling tactics.

Perhaps it is a wake up-call for corporate PR. My advice would be to study this trend carefully and think through, what would our company do if we got brandjacked on Twitter in a crisis? It’s not an easy task to deal with.

Related about “Twitterjacking”: Zlatan Ibrahimovic on Twitter.

Google displays incorrect dates from news sites

I first became aware of the fact that Google displays dates in the search results after reading a blog post (in Swedish) by Simon Sundén. He also described how Google sometimes misinterprets the date an article or blog post is published. For example, this article was published on Newsmill in February 2009, but Google thinks it was published in December 1999 (see screen shot at Sundén’s blog) because it has the date 18 Dec, 1999 in the headline.

But there may be more to this story. Today I found that Google was displaying search results with the date 27 May, 2010 on articles that were in some cases several years old. Here are a few examples from Swedish dailies online.

– Dagens Nyheter, 29 Oct, 2003 – “Aftonbladet driver populismens journalistik”

– Aftonbladet, 8 Feb, 2007 – “Här är Bloggsverige!”

– Aftonbladet, 7 Oct, 2008 – “Välstajlad profilbild avslöjar dig”

– Aftonbladet, 3 Dec, 2008 – “Moderaterna ense efter krismöte”

– Ålandstidningen, 9 Dec, 2009 – “Zandra lämnar Xit – blir nöjesreporter på Aftonbladet”

– Expressen, 10 Dec, 2009 – “Moderaterna backar i ny mätning”

But Google thinks all these articles were published yesterday, 27 May, 2010. A few screen shots below:

ab-wendela-hans

dn-ab

alandstidningen

The immediate effect of this is that search results that aren’t very relevant to you may end up being ranked extremely high in the search results in Google. The article in Aftonbladet about my blog survey “Bloggsverige” is ranked #4 in Google on a search for Bloggsverige, when I know that previously it has not shown up in the top results.

It is also quite possible, as Simon Sundén also concludes, that it may be possible to game the system by fooling Google into thinking your blog post or article has been published more recently than it actually has.

I still haven’t quite sorted out exactly why Google misinterprets the dates of the articles listed above, but one thing is clear. All these articles have a more recent date in the code at one place or another, probably all of them have 28 May or 27 May 2010 somewhere. Once I or someone else figures this out, I will update this post. I would also like to know if this flaw is something that mostly benefits major news sites like the ones listed above.

Update:  James Royal-Lawson and I discussed this matter briefly on Twitter this evening and James posted his thoughts a few minutes ago. His conclusion is that Google takes the first date it finds, or at least the first date it finds reliable, and uses it to determine when the article has been pulblished. Since many online dailies have a number of different dates for different parts of each page, Google misinterprets the publication date. And if I look at for example the article in Dagens Nyheter above, from way back in 2003, that is exactly the case. The date 28 May, 2010 comes a few hundred lines of code before the actual publication date.

Update 2: Some more info here from Michael Gray.

Social media as big as traditional media online

According to the survey “Mediebarometern 2009” (pdf in Swedish) by Nordicom, the share of Swedes that uses social media on an average day is as large as the share that uses traditional media online. Among Swedes (age 7-79 years), 26% use social media and 26% use traditional media online on an average day.

mediebarometern2009

The survey also reveals that nearly 65% of 15-24 year-olds participate in “social networking” on an average  day, while more than 50% of the young online users watch videos on YouTube.

*Social media is defined as social networks, communities, forums, chat or blogs. Traditional media is defined as newspaper, radio or tv.

Via Internetstatistik.se.