The Star: “The Customer Is Always Writing”

More and more businesses are starting to not only monitor mentions of their brands on Twitter, but also responding to customers. This weekend I was interviewed for an article in the Toronto daily the Star, which covered that topic. The paper that is referenced in the article can be found on SlideShare and is also mentioned in this blog post, headlined “Broadcaster, Curator & Conversationalist: How businesses use Twitter”.

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