55 fascinating statistics about social media in Sweden

Sweden is ranked first of 138 countries in its use of computing and communications technology, according to an annual study from the World Economic Forum. So perhaps it’s no surprise that Swedes are quick to adopt social media and for example the Swedish blogosphere has been very lively for several years with top blogs that attract as many as one million visits per week.

In order to give you a better view of the Swedish social media landscape, I have compiled a presentation with 55 fascinating statistics. Enjoy!


Top 10 Swedish brands on Twitter

Many brands are considering whether they should have an active presence on Twitter, or not. During the last few years, I have collected close to 500 corporate accounts on my list of Swedish business on Twitter. This list, of course, does not cover all existing corporate accounts, but it is still quite extensive.

About four months ago, I looked at how the top brands, in terms of numbers of followers and Klout score, for example, behaved on Twitter. In January, the list had 350 corporate accounts, now it consists of 471 accounts. You can find my short report from January 2011 on this topic on Slideshare: http://www.slideshare.net/kullin/swedish-businesses-on-twitter. Today I am publishing a quick follow up to that report and what is striking is that the top brands are gaining new followers at a very high rate. The 10 accounts with most followers have on average increased the number of followers by 41% in just four months.

Brands on Twitter

The top 10 Swedish brands on Twitter in terms of number of followers, are (as of May 3, 2011):

  1. H&M (@hm) – 179,900 (82,100) +119%
  2. Spotify (@spotify) – 99,400 (72,000) +38%
  3. Stardoll (@stardoll) – 77,600 (51,100) +52%
  4. Adland (@adland) – 24,500 (21,400) +14%
  5. Acne Online (@acneonline) – 20,500 (14,600) +40%
  6. Ericsson Labs/Tor Bjorn Minde (@ericssonlabs) – 13,700 (10,800) +27%
  7. Ericsson Press (@ericssonpress) – 7,900 (6,100) +30%
  8. Propellerhead (@propellerheadsw) – 7,900 (5,700) +39%
  9. SJ (@SJ_AB) – 7,500 (5,900) +27%
  10. Sony Ericsson DW (@sonyericssondev) – 7,300 (5,900) +24%

(Note: since I collected this data three days ago, Spotify has passed 100,000 followers)

As you can see, brands like H&M are growing their following very fast, +119% in just four months is quite impressive. The top ten are also exactly the same as four months ago, with only one shift in ranking, Propellerhead has climbed from number 10 to number 8.

In January, 60 accounts had more than 1,000 followers. Now, there are 91 accounts with more than 1,000 followers, with a total of 604,000 followers.

Klout score
Spotify is the Twitter account with the highest Klout score: 72. One interesting new entry on the the list of highest Klout scores is the fairly new account by Hilton Stockholm hotel @HiltonStockholm. The Hilton has only been active since November 2010 but has managed to create content that is being spread across Twitter. The account only has 134 followers, but a Klout score of 60, which is quite high. Klout explains this a little: “Hilton Stockholm has a small but tightly formed network that is highly engaged”.

So businesses and brands that are thinking about using Twitter for marketing or customer service should take note, this is a channel that is growing quickly in importance. Consumers and other stakeholders are happy to follow brands on Twitter and along with Facebook this might be the quickest way to build new and lasting relationships with customers, prospects and other influential people online. What are you waiting for?

Disclaimer: there may of course be accounts that I have missed that would make the top ten list.

Spotify the second Swedish brand to reach 100,000 followers on Twitter

Spotify, the digital music service, just reached 100,000 followers on Twitter. That makes it the second Swedish brand to reach that milestone, after H&M (in March 2011). In fact, probably also the second Nordic brand, since I know of no other corporate Twitter accounts from the Nordic countries that has that many followers. Nokia is a strong contender, but the Finnish company is currently at 76,000 followers.

Congratulations to Spotify.

Spotify on Twitter

It seems that @MissMarianneH is follower no 100,000.

Footnote: I know that number of followers is not everything, but it is one metric that can be used.

Twitter’s trending topics need some fine tuning

This week Twitter added about 70 new locations for “trending topics”, i.e. what Twitter defines as topics, hashtags or key words that are currently getting a surge in mentions. Sweden is one of the new countries for which Twitter displays trending topics and while the service has been up and running only a day or two, we can already start to suspect that it’s accuracy is not entirely perfect yet.

twitter trending topics sweden My first point: local trending topics seem to count words that are mentioned in URLs’, giving major media outlets too much impact on the results, since their content is widely shared across Twitter. First evidence, yesterday the tabloid “Aftonbladet” was one of ten trending topics but many of the tweets that showed up, were in fact not mentioning “Aftonbladet” other than the URL Aftonbladet.se, often hidden in a bit.ly-link. Second evidence, today “Expressen” the rivalling tabloid is a trending topic, with the same boost in mentions from URLs as Aftonbladet. I don’t think that this is intentional and I suspect that Twitter would adjust their algorithm if they were aware of the problem.

My second point: the hashtag #cheerupjustin is barely being used at all in Sweden, still it is trending here. The term “English” is also trending, and although a Twitter search in Swedish gives us many results, few of them are in Swedish and/or by Swedish users. It is probably difficult for Twitter to determine which tweets are related to Sweden and therefor tweets from other countries affect our results.

It’s great to be able to track trends also in the Swedish market, but use the trending topics with caution as they may not always be entirely accurate.

The web is the most common place to complain

According to a UK survey by Lightspeed Research, customers are now making complaints about brands more often on the web than on the phone. It is far more common among 18-34 year-olds to complain on Facebook than among older consumers (15% compared to 5% and 4%).

How do you normally make complaints about brands?

How do you complain
Consumers expect brands to respond quickly. 13% expect a reaction within an hour and 63% within a day or less (50 + 13%).

How quickly would you expect a brand to get back to you? (those who lodged a complaint online)

chart customer complaints

Twitter census finds 91,000 users who tweet in Swedish

In June 2009, I estimated that there were 75,000 Twitter users in Sweden, based on data from a survey by Sysomos. Since then, no one has had a good answer to the question “how many Swedes use Twitter”. Until now, that is. This morning, Intellecta Corporate presented a Twitter census in which they had crawled Twitter in order to collect all users that tweet in Swedish.

According to the report, there are 91,000 Twitter users (or rather, accounts) that tweet in Swedish, out of which only 36,000 were counted as active (at least one tweet the last 30 days and at least three tweets in total). These numbers don’t include protected accounts or users that tweet in English or any other language. That means that for example the top 9 Swedish corporate Twitter users are not included. They all tweet in English and have almost 300,o00 followers in total.

These users have tweeted a total of 25 million tweets, or on average 275 tweets per account.

The core of the Swedish Twitterverse consists of 11,200 users who tweet at least once a day on average and have one tweet during the last month. A small portion of the users also produce the bulk of all tweets, 6 % of the users have tweeted more than 1,000 times which is 68% of all tweets from the 91,000 accounts.

Another intersting fact from the report is that there seemed to be a peak in new joiners in January 2009, but the report has no explanation to the reason behind the sudden interest in Twitter (see graph below – number of new accounts per month).

graph when joined twitter

If I can add a theory to why so many people joined Twitter this month, one reason may be the sudden shift away from the competing micro blogging platform Jaiku, which was popular among early adopters back then. In January 2009, a large portion of the Swedish Jaiku community suddenly moved away from Jaiku to, among other things, try out the new local micro blog Bloggy. I blogged back then that Jaiku over a weekend suddenly got deserted by many Swedes. It is not unlikely that this move got several influential opinon leaders to try out Twitter and/or more aggressively promote Twitter, and in turn giving it a lot of attention which encouraged others to join.

So is this a likely result? Well, it is the best we’ve seen so far and it ties in well with my previous estimate of 75,000 accounts in June 2009. According to the graph, slightly less than 40,000 new accounts have been registered since June 2009 which would make it about 115,000 today, which may not be all wrong considering that Intellecta does not count foreign language tweeters and protected accounts. These numbers are more likely to be accurate than previous estimates that said 515,000 Swedes are on Twitter.

Small but influential channel
Once concern I have from these stats is that some may conclude that Twitter is too insignificant to have any real value. To draw that conclusion can be a big mistake, since we have seen numerous cases where Twitter is extremely influential as a tool for quick distribution of information.

The results from the census can be found in the presentation below in Swedish.

Graphs courtesy of Intellecta Corporate. Full report in Swedish here in pdf.