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Many Instagram accounts deleted after recent hack

The other day it was revealed that Instagram had been hacked and contact information to millions of accounts had been leaked online. At the same time we started seeing reports of people having to verify their accounts by adding their phone number, even if it had previously been added to Instagram. Users were prompted inside the app to verify their phone number and then got a six digit code to insert. If users didn’t do this they could not access their accounts.

While this may have worked well for most users, others reported that their accounts were deleted or that they lost hundreds of their old photos from the app.

This happened to me as well this weekend and my account was effectively disabled for about 12 hours. But I was lucky that my account was restored. After inserting the code, my account got back online, at first without any of my old photos, but during a minute or two, old photos and followers were loaded back until all was back to normal.

For a few days now, many users are reporting that they have lost their Instagram accounts. One person in a forum I’m in, said on Saturday that she lost all photos from the last four months. Today, all those photos are back online again. 

Another person has had her account disabled for at least three days without getting it back. After 68 hours her account was restored. The way to get your account back according to this user is to click “get help signing in” then “need more help”. After that, fill out the form and click “my account was hacked” and describe what happened. Instagram Support will email you and “ask you to send a photo of yourself holding a paper with your name, user name, and a code they provide in the email”. Apparently this method worked.

Instagram has yet not responded officially to this incident, so we don’t know if it is related to the large hack from last week or not. Final word of advice, always secure your account with two factor authentication, which makes it a lot harder for hackers to get access to your account.

Posted in Crisis, Marketing.

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